Challenges
- The average denials rate was up 23% in the previous 3 years. Up to 65% of rejected claims were never resubmitted
- 20% claims either had missing mandatory information for payment or incorrect medical coding
- Claim Submissions overloaded with irrelevant attachments and dynamic complex layouts of document structure that resulted in SLA non-compliance
Solution
Intelligent
Data Engineering to pre-process each case for intelligent document indexing, classification and OCR conversion
Deep Learning
Models to intelligently extract and interpret data from complex and varied layout documents
3-way
among claims form, supporting documents and system records, to verify the submissions for duplicity, fraud and payment leakage
Impact
20%
Denial Rate Reduction
50%
Reduction in Average Claims Processing
50%
Efficacy gain with intelligent document processing